Refund policy

As digitally delivered content that is made available for use immediately upon purchase, Ariive eSIMs are exempt from the statutory EU right of withdrawal under Article 16(m) of the Consumer Rights Directive. However, because customer satisfaction is at the heart of what we do, we voluntarily offer the guarantees set out below.

At Ariive, we strive to provide the best service possible. However, we understand that there might be instances where a refund / return is necessary. Below are the conditions under which refunds / returns are processed:

Types of Refunds / Returns

1. Refund for Service Withdrawal

  • If there have been changes in your plans and you no longer need your Ariive eSIM, we will provide you with a full refund in the first 180 days
  • To be eligible for a full refund:
    • Your eSIM must have been purchased from the ariive-esims.com website.
    • The eSIM has not been activated.
    • The purchase of the eSIM is within a 180 day period.
  • If the eSIM has already been activated and/or used, we will review your specific case to provide a suitable solution.

2. Refund for Incompatible or Locked Device

  • If you purchased the eSIM and it is incompatible with your device, we will provide you with a full refund.
  • To be eligible for a full refund:
    • The QR code must not have been scanned.
    • No data from the plan must have been used.
    • The purchase of the eSIM is within a 180 day period.
    • We will request a screenshot and necessary information to verify the incompatibility or lock.

3. Refund for Connection Issues

  • If your eSIM doesn’t work due to an issue with the network infrastructure of the destination country, we can offer you a full or partial refund.
  • Before requesting the refund, please contact our Customer Support Team at contact@ariive-esims.com or through our chat to report the connection issue.
  • We cannot guarantee a refund if you contact us after your trip.
  • In all other cases, a partial or full refund may be issued.

Refund Process

To request a refund, simply reach out to our Customer Support Team at contact@ariive-esims.com and provide the necessary information. Our team will guide you through the process and ensure a smooth resolution.